Refund & Return Policy
Effective Date: July 27, 2026
At Spill Coffee, we strive to provide high-quality digital products and an excellent customer experience. Please read this Refund & Return Policy carefully before making a purchase.
1. Nature of Our Products
We sell digital products that are delivered manually after successful order confirmation. As digital products cannot be physically returned once delivered, traditional product returns are generally not applicable.
2. Return Policy
Due to the nature of digital products, we do not accept returns after the product has been delivered. Customers are encouraged to review the product description, compatibility requirements, and other relevant information before placing an order.
3. Refund Eligibility
We may offer partial refunds under the following circumstances:
- The purchased product has a verified technical issue that prevents its intended use and our support team is unable to resolve the issue.
- You receive the wrong digital product due to an error on our part.
- A duplicate purchase has been made for the same product.
- Other exceptional situations approved by our support team on a case-by-case basis.
Refund requests must be submitted within 7 days of the purchase date.
4. Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase.
- Failure to read the product description or system requirements.
- Incorrect purchases made by the customer.
- Products that have already been successfully delivered and accessed, unless they qualify under the refund eligibility criteria.
- Requests made after the 7-day refund window.
5. Cancellation Policy
Orders may be cancelled within 24 hours of purchase, provided the digital product has not already been delivered. Once the product has been manually delivered, cancellation requests will not be accepted.
6. Refund Process
To request a refund, please contact our customer support with:
- Your Order ID
- Registered email address
- Reason for the refund request
- Supporting screenshots or documentation (if applicable)
Each request will be reviewed individually before a decision is made.
7. Refund Processing Time
If your refund request is approved, the refund will be processed within 5–7 business days. Refunds will be issued using the original payment method wherever possible. Processing time may vary depending on your payment provider or bank.
8. Delivery Errors
If you receive the incorrect digital product due to our mistake, we will either:
- Deliver the correct product, or
- Issue a partial refund where appropriate.
9. Shipping & Return Costs
As our products are digital and delivered manually, no physical shipping or product returns are involved. Any costs associated with submitting a refund request, where applicable, are the responsibility of the customer.
10. Geographic Availability
Our products are currently available for customers located within India only.
11. Fraud Prevention
To protect our business and customers, we reserve the right to refuse refund requests that appear fraudulent, abusive, repetitive, or made in bad faith. We may request additional information to verify ownership of the purchase before processing any refund.
12. Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. Any changes will become effective immediately upon publication on our website. Continued use of our website after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions regarding this Refund & Return Policy or wish to request a refund, please contact our customer support through the contact details provided on our website. We will make every effort to resolve your concerns promptly and fairly.
By purchasing from our website, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.
